wildbets Privacy Policy

1. Introduction

wildbets is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, process, store, and protect the data of players who use our platform in the Philippines.

We take data privacy seriously — not just because it is the right thing to do, but because trust is the foundation of any good gaming experience. When you share information with wildbets, you should know exactly what happens to it. That is what this document is for.

This policy should be read alongside our Terms & Conditions. If you have questions about anything covered here, you can contact our support team at [email protected]

2. Data We Collect

wildbets collects personal information at different stages of your relationship with the platform. Here is an overview of what we collect and why:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information beyond what is relevant to responsible gaming assessments.

3. How We Use Your Data

Your data is used to provide and improve the wildbets platform. Specifically, we use it to:

• Create and manage your account
• Verify your identity through OTP and KYC processes
• Process deposits and withdrawals in Philippine Peso via GCash, Maya, and Philippine bank transfer
• Deliver platform notifications, security alerts, and OTP codes to your registered mobile number
• Monitor for fraudulent activity, bonus abuse, and duplicate accounts
• Improve platform performance, game recommendations, and user experience
• Comply with applicable legal and regulatory obligations
• Send promotional communications where you have opted in to receive them

We will not use your data for purposes unrelated to operating the wildbets platform without your explicit consent.

4. Sharing Your Data

wildbets does not sell your personal information. We may share your data with trusted third parties only when necessary to operate the platform:

• Payment processors — GCash, Maya, and Philippine banking partners process your financial transactions. They receive only the data required to complete the payment.
• Identity verification providers — Third-party KYC services may assist with document verification. These partners are bound by data processing agreements and strict confidentiality obligations.
• Fraud prevention services — We use specialised tools to detect suspicious activity, duplicate accounts, and potential platform abuse. Minimal data is shared for this purpose.
• Game providers — Some game data may be shared with software providers to resolve technical disputes or audit game outcomes.
• Legal and regulatory authorities — We may be required to disclose data in response to lawful requests from Philippine authorities or in connection with legal proceedings.

5. Cookies and Tracking

wildbets uses cookies and similar technologies to keep the platform running smoothly. These are small text files stored on your device that help us remember your session, preferences, and security settings.

• Essential cookies — Required for the platform to function. These handle session authentication, security tokens, and OTP flow. They cannot be disabled without breaking core features.
• Analytics cookies — Help us understand how players navigate the platform so we can identify areas for improvement. Data collected is aggregated and not linked to individual identities.
• Preference cookies — Remember your display settings and language preferences between sessions.

You can manage cookie settings through your browser. Disabling essential cookies may affect your ability to log in or complete transactions on the platform. wildbets does not use third-party advertising cookies or cross-site tracking technologies.

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations and resolve any outstanding disputes.

• Account and transaction records are typically retained for a minimum of five years after account closure
• KYC documents are kept for the period required under applicable identity verification obligations
• Support communications are retained for up to two years unless a longer period is required for dispute resolution
• Technical logs such as IP access records are retained for a shorter period for security monitoring purposes

When data is no longer required, it is deleted or anonymised in a way that prevents re-identification. If you request account deletion, we will process your request subject to any legal hold obligations that apply.

7. Data Security

Protecting your data is a priority for wildbets. We implement a range of technical and organisational measures to safeguard your information:

• SSL encryption across all platform pages, login flows, and transaction screens
• OTP authentication for account login and sensitive actions such as withdrawal requests
• Access controls that limit internal access to personal data on a strict need-to-know basis
• Secure storage of KYC documents and financial details with encryption at rest
• Regular security reviews of platform infrastructure and third-party integrations

8. Your Rights Over Your Data

As a wildbets player, you have the following rights regarding your personal information:

• Access — You can request a copy of the personal data we hold about you at any time.
• Correction — If any of your details are inaccurate or outdated, you can ask us to update them.
• Deletion — You may request that we delete your personal data. We will process this request subject to any legal retention obligations.
• Restriction — You can ask us to limit the way we process your data in certain circumstances, for example while a dispute is being resolved.
• Portability — You may request a structured copy of your data in a commonly used format.
• Objection — You can object to certain types of data processing, including direct marketing communications.

To exercise any of these rights, contact the wildbets support team at [email protected]. We aim to respond to all data requests within 30 days. In some cases, we may need to verify your identity before processing the request.

9. Players Under 21

wildbets is strictly a platform for adults aged 21 and above. We do not knowingly collect personal information from anyone under this age. If we discover that an account has been created by someone under 21, that account will be suspended immediately and any associated data will be handled in accordance with our account closure procedures.

If you believe a minor has registered on wildbets, please contact support immediately at [email protected] so we can investigate and take appropriate action.

For more on our player protection approach, visit the Responsible Gaming page.

10. Changes to This Policy

wildbets may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data handling practices. When we make changes, the "Last updated" date at the top of this page will be revised accordingly.

For significant changes that materially affect how we use your data, we will notify registered players via on-site announcements or account notifications where reasonably practicable. We encourage you to review this page periodically so you are always aware of the current policy.

Continued use of the wildbets platform after any update constitutes acceptance of the revised Privacy Policy. If you disagree with any changes, you should stop using the platform and contact us to close your account.

11. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the wildbets support team.

Email: [email protected]

You can also visit our FAQ page for answers to common questions about accounts, payments, and platform use. For all other legal matters, including data disputes, please refer to the process described in our Terms & Conditions.